Combine Onsite Support and Remote Monitoring For Greater Cost Savings

Protecting your financial investment in your company’s computer systems means maintaining it’s software and hardware. Keeping up with security patches and upgrades can be time consuming and confusing. Even with relatively simple systems, making sure that each component operates smoothly with other components that may have different manufacturers requires time and experience. Rather than trying to avoid maintaining your system, choose qualified professionals to assist you with keeping your computers safe, healthy, and functioning optimally every day.

The two ways to maintain and repair your computers are to have technicians come to your workplace or for technicians to access your computers from a remote location.

Onsite Support Brings Essential Expertise To You

Some issues, including replacing malfunctioning components and performing tasks on fragile parts, require a technician to repair your machines in your place of business.

When technicians see how you use your computers, they have an opportunity to offer suggestions on the best practices for issues such as location for best air circulation, network configuration, and power resources.

Remote Monitoring Gives You the Option of Continuous Support

When a technician can analyze your system remotely, you can receive assistance in real-time for issues such as antivirus protection, disc usage, and software updates.

Combine Onsite Support with Remote Monitoring to Streamline and Strengthen

Combining onsite and remote monitoring gives you flexibility so that you can choose how to deploy your resources. While it is often possible to make arrangements after a problem has occurred, it is less expensive to provide for these services before you have issues. Knowing your options to resolve a problem reduces the chance that your business will be disrupted.

Not every incident requires a technician to visit your workplace in order to resolve it. It is not cost effective to pay someone to come to you when the problem can be resolved offsite. However, you do not want to find out that a problem could have been resolved remotely from the technician who has traveled to your office for a repair. Contracting with a company for both types of services means that the technicians can save you the effort of determining which of those services you need.

If a technician must visit you, you do not want to waste time spending hours online or on the phone trying to troubleshoot a problem that cannot be resolved remotely. At times, the biggest hurdle may be in diagnosing the issue. It may require a computer expert to know where to begin. It is not a profitable use of your time to research the spectrum of potential problems so that you can tell the technicians what might be wrong.

The primary goal is to make sure your computers are ready to work for you whenever you need them. It is unrealistic to believe that they will never suffer any downtime. However, by incorporating the option of onsite support with remote monitoring, you have the resources and flexibility to minimize any losses you might suffer because your computers are out of commission.